When the Process Is the Problem: Racial/Ethnic and Language Disparities in Care Management
Achieving health equity requires addressing disparities at every level of care delivery. Yet, little literature exists examining racial/ethnic disparities in processes of high-risk care management, a foundational tool for population health.
Dr. Amy Flaster participated in an industry study to determine whether race, ethnicity, and language are associated with patient entry into and service intensity within a large care management program.